MMI Contact Centre Support Learnership and Graduate Intern

The learnership is a work based learning programme that leads to a National Certificate in Contact Centre Support which is NQF level 3 National Certificate: Contact Centre and Business process.


The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Medical Aid Administration and insurance industry.

WHAT YOU’RE GOING TO DO

  • Conducting themselves as employees of MMI Holdings according to Company values
  • Displaying a willingness to learn corporate values and technicalities
  • Attending classroom activities and practical on the job training as well as carrying out functions in line with the Learnership as required by MMI Holdings
  • Acquiring knowledge of company products, policies and procedures in order to be successful at on the job training activities
  • Compiling a Portfolio of Evidence for submission to SETA
  • Completing logbooks for work-based learning
  • Achieving the required level in formative and summative assessments
  • Demonstrating commitment to working in the medical scheme industry
  • Demonstrating skills in using the company’s systems
  • Showing understanding of the operational processes

REQUIREMENTS

  • Completed Grade 12 Certificate
  • Passed Mathematics or Mathematics literacy with minimum 40%
  • Passed English and another SA language with a minimum of 40%
  • Computer Literacy as “Advantageous”
  • Unemployed and can commit 12 months to the programme
  • People with disabilities are encouraged to apply

WHAT YOU’LL NEED:

  • Successful candidates must be South African citizens between the ages of 18 and 35 years
  • Successful candidates must be available from 1 February 2018 to 31 January 2019
  • Successful candidates must be able to commute to the workplace on their own
  • Successful candidates should not be studying fulltime for the duration of the learnership
  • Successful candidates must not have completed the same learnership previously

Closing Date: 13 October 2017

HOW TO APPLY

Click Here to VIEW AND APPLY ONLINE

The programme is a work based learning programme that assists graduates to prepare for the workplace and promotes access to increased employment opportunities within the Medical Aid Administration and Insurance industry.

These positions exist within the MMI Health Centre of Excellence which was established to create one health capability across MMI with a client focused philosophy, designing solutions based on the segments’ different client needs and value propositions.

We need THREE graduates who have completed Bachelor’s Degrees or completed a 3 year National Diploma in:

  • Human Resources
  • Industrial Psychology
  • Learning and Development

REQUIREMENTS

  • Completed degree or diploma in the field of Human Resources
  • Should not be studying fulltime for the duration of the programme
  • Be available full-time from 01 February 2018 to 30 January 2019
  • South African citizen between the ages of 18 and 35 years
  • Must be able to commute to the workplace on their own
  • Computer literate (MS Office)

THE WORK YOU NEED TO DELIVER

  • Acquiring the relevant practical experience and knowledge of Company products
  • Demonstrating skills in using Company systems and showing understanding of the operational processes
  • Displaying a willingness to learn corporate values and technicalities and timeous completion of logbooks for workplace based learning
  • Demonstrating commitment to working in the Medical Aid Administration and Insurance industry and attending all identified courses

COMPETENCIES REQUIRED

  • Ability to work under pressure while being client centric at all times
  • Assertive with good communication skills and the ability to access and use information
  • Ability to be creative, innovative and a problem solver with collaboration and inclusiveness
  • Self-management and results-driven behaviour with attention to detail and high levels of accuracy

ADDITIONAL INFORMATION

HOW TO APPLY

1.Shortlisted candidates will be subjected to the following statutory checks:

  • ITC
  • Criminal
  • Qualifications
  • Character References

2.Psychometric assessments will be part of the selection criteria.

3.Qualifications must be attached to the application.

4.This internship programme will be hosted in both offices:

Cape Town office: Parc Du Cap 2 Mispel Road Bellville

5.Only online applications submitted via our Careers page will be considered

6.Should you not be contacted within two weeks, please consider your application unsuccessful

7.This opportunity is not open to recruitment agencies and we reserve the right not to fill the vacancy.

Closing Date: 16 October 2017

Click Here to VIEW AND APPLY

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